Help

Ordering

Ordering on this website could not be easier. You can find your products using the menus at the top, or by using the search box.

Every order you place online will qualify for a 5% discount, if you are registered for an Account. This is applied at the checkout stage and will be displayed so you can see the saving you have made. Alternatively, if you would rather not receive the discount, you can check out as a Guest.

When you have chosen the item you want to buy, enter the quantity you want in the ‘Qty’ box and click ‘Add to basket’. This will take you to your shopping basket and show you your purchases in detail. Now click "continue shopping" to go back to where you were. You will see that with most of our products the more you buy, the cheaper they become per unit. To check the price of an item before you put it in the basket, enter a quantity and click 'Check Price'.  You can do this mutiple times to make sure you are making the most of our price breaks.

The checkout process couldn't be easier. If you have ordered on this site previously and registered, your details can be brought up just by entering your e-mail address and password. If this is your first time, it's quick and easy to set up an account which is password protected and next time you order it will be even quicker as we will already have your details (although not your payment details, which aren’t retained). It also means you can check your account history and see your previous purchases – handy if you can’t remember the product codes! If you are ordering exactly the same products as a previous visit, use our re-order feature to save time.  You can still adjust quantities at the checkout stage.

Help with products or packing

If you'd like to check the stock levels of an item before ordering, give us a quick call on 02380 869999 and we'll check for you there and then. If we don't have a product in stock we can usually get it in and onto you quite quickly

Check out our comprehensive FAQ pages which can be found on the category pages, or by clicking on the 'Product Help/FAQ' link at the bottom of each page . If you still cannot find the help you need please call or e-mail us. We will try to help.

Samples

We are only too pleased to send you a sample but please email us rather than call. Use the 'contact us' form or email us at sales@transpack.co.uk.  We will be happy to send a few sizes for you to try. If you want to see more than a few samples of a range we may ask for a small payment. Don’t forget to include your address on your email and we'll pop your sample in the post to you.  We don't send samples of anything which can be bought singly, any of our carboard boxes, or our larger heavy duty poly bags.