Delivery Information

  • Orders received by 3pm on a working day will be despatched the same day
  • 96% of orders on our standard delivery option arrive the next working day although this is not guaranteed, and could be 1-3 working days (especially closer to Christmas, Black Friday and Cyber Monday)
  • Orders placed after 3pm Friday, or at the weekend will be despatched on Monday
  • Guaranteed "Next working day delivery" / "Next working day pre-noon" (between 8am and Noon), and "Saturday deliveries" are SOMETIMES an option – see below for limitations in Scotland and some Cornish postcodes * (These options may need to fall away nearing Christmas, Black Friday and Cyber Monday as couriers become overwhelmed)
  • Click and Collect service: Order online to secure your 5% discount, choose Click and Collect at the checkout and then collect from our Warehouse in Southampton (Hampshire), one hour after ordering (8.30am - 3.30pm Mon to Fri)
  • Delivery prices are ex VAT. VAT will be added at the checkout.

Costs for UK and Ireland

Delivery Option* Timescale Order Value Cost
Standard 1-3 working days Under £55 £6.95
Standard 1-3 working days Over £55 FREE
Next Day by Noon Next Working Day Any £9.75 per parcel
Click and Collect 1 hour after order (Mon to Fri) Any FREE
UK Offshore / Northern Ireland 2-3 days Any £15.00 per parcel
Scottish Highlands 2 days Under £150 £9.00
Scottish Islands 2-5 days Under £150 £9.50
Scottish Islands & Highlands See above Over £150 FREE
Republic of Ireland Please enquire Over £200 Please enquire

*Please note:-

  • The prices listed above for UK Offshore delivery and Next day by Noon are a PER PARCEL price. We will do our best to fit your order into one parcel but if we can’t we will call you to discuss options. Guaranteed delivery orders must be placed by 2.30pm.
  • Standard delivery is only available in the UK Mainland (excluding TR21-25).
  • Scottish Islands 2 - 5 day delivery - KA27-28, HS1-9, KW15-17, ZE1-3
  • Scottish Highlands 2 day delivery - AB31-56, FK17-21, IV1-63, KW0-14, PA20-78, PH15-50
  • Next day by Noon delivery only applies to Mainland UK, and there are some postcodes we can't delivery to by Noon. We will contact you to let you now if this applies to your order
  • Cornwall - 2 day delivery only to TR21-25
  • Channel Islands, Northern Ireland, Scily Isles and Isle of Man are Offshore deliveries and charged at £15.00 per parcel
  • Isles of Scily - we are able to deliver to the Isles of Scily Steamship Co in Penzance with DPD at the UK Mainland rate (£6.95, or free over £55), from where you can arrange your own onward delivery. Please note we are only responsible for the parcel until it reaches Penzance. Please call us to place your order in ths instance.
  • Please call to check your postcode if unsure about delivery charges in your area
  • Guaranteed next day and Saturday deliveries must be signed for
  • Unfortunately we are unable to deliver to PO Boxes or BFPO numbers
  • If your order is over £55 but is of unusually high volume and/or weight we may need to make a delivery charge – we will contact you
  • If you choose to reject your delivery for any reason, you will be charged for the return
  • Prices exclude VAT
  • Pre noon delivery is not available all year round and often not available during November and December
  • We can sometimes arrange local delivery of bulky items. Orders must be over £200 and delivery address must be within 20 miles of Southampton. Please call to arange.

Deliveries outside of UK

Please enquire by phone or email to see if we can help. Orders outside of the UK are likely to require a min order value and will be subject to customs clearance charges.