Delivery Information

• Orders received by LATEST 3pm on a working day will be despatched the same day
  
• Free delivery on orders over £65 is calculated BEFORE Vat, and AFTER all web discounts and any other discounts have been subtracted
  
• COURIER DELAYS: Please note that sometimes there can be courier driver or courier depot delays that occur which are out of our control. This can increase the delivery time by an additional 1 to 2 working days. Transpack cannot accept any liability for loss of business due to a late or failed delivery and neither do we offer any compensation. We highly recommend that you place your order well in advance if you have an event or function just in case there are any delays with the delivery. 
• 96% of orders on our standard courier delivery option arrive the next working day although this is not guaranteed, and could be 1-3 working days (especially closer to Christmas, Black Friday and Cyber Monday).
• Orders placed after 3pm Friday, or at the weekend will be despatched on Monday.
• We are not currently able to offer any faster service than the standard delivery service due to courier companies not being able to fulfil quicker delivery options.
• Click and Collect service: You are welcome to order via our website, and collect within an hour of ordering, from our warehouse in Southampton (Hampshire), between 8.30am - 3.30pm Mon to Fri. 
• Delivery prices are ex VAT. VAT will be added at the checkout.

Costs for UK and Ireland

*Please note:-

• The prices listed above for UK Offshore and Scottish delivery are a PER PARCEL price. We will do our best to fit your order into one parcel but if we can’t we will call you to discuss options. 
• Standard delivery is only available in the UK Mainland (excluding TR21-25).
• Scottish Islands 2 - 5 day delivery - KA27-28, HS1-9, KW15-17, ZE1-3
• Scottish Highlands 2 day delivery - AB31-56, FK17-21, IV1-63, KW0-14, PA20-78, PH15-50
• Cornwall - 2 day delivery only to TR21-25
• Channel Islands, Northern Ireland, Scily Isles and Isle of Man are Offshore deliveries and charged at £16.50 per parcel
• Isles of Scily - we are able to deliver to the Isles of Scily Steamship Co in Penzance with DPD at the UK Mainland rate (£6.95, or free over £65), from where you can arrange your own onward delivery. Please note we are only responsible for the parcel until it reaches Penzance. Please call us to place your order in ths instance.
• Please call to check your postcode if unsure about delivery charges in your area
• Unfortunately we are unable to deliver to PO Boxes or BFPO numbers
• If your order is over £65 but is of unusually high volume and/or weight we may need to make a delivery charge – we will contact you
• If you choose to reject your delivery for any reason, you will be charged for the return
• Prices exclude VAT
• We can sometimes arrange local delivery of bulky items. Orders must be over £200 and delivery address must be within 10 miles of Southampton. Please call to arange.

Deliveries outside of UK

Please enquire by phone or email to see if we can help. Orders outside of the UK are likely to require a min order value and will be subject to customs clearance charges.